Shipping and Returns
All Ground Shipping orders will ship out within 24 to 48 hrs. from time of purchase (business days). All orders being placed with Next Day SHIPPING or TWO DAY SHIPPING must be placed before 2:00 pm EST. in order to receive your package within the expected time period. Please make sure your billing information is input correctly at the time of checkout. In the event that your billing information is input incorrectly, your order may be delayed. We reserve the right to cancel any order due to potential fraud.
All packages are processed and shipped Monday through Friday from 9:00 am –5:00 pm EST. We do not offer shipping or delivery on weekends or holidays. Should you place your order after hours, on a weekend or holiday, your order will be processed and shipped the following business day.
TRACKING YOUR PACKAGE
We provide tracking information on all orders. You will be able to track your package the entire way with the shipping confirmation that is provided. Please make the necessary arrangements to be present at the time of delivery. We will not be held responsible for orders that show “DELIVERED”.
All items on our Clothing or Final Sales tab are non-refundable, EXCHANGES ONLY will be permitted (merchandise must be unworn and in new condition/no exceptions). We reserve the right to add or remove items from our Sales tab at any time. Any sale item received for an exchange that is not in NEW CONDITION will not be honored/no exceptions. If your order exceeds $100, there will be a 15% restocking fee applied on returned items.
At Atlanta Shoe Studio we want you to be satisfied with your purchase ,but for any reason, if its not the right fit for you , No problem. We’ll exchange your order or give you a refund on your purchase price, minus shipping costs, if you ship the items back in new , unworn in the same box that it was sent out in, within 14 days of receiving it.
1. Merchandise must be returned within 14 days of receiving .
2. Merchandise must be new/ unworn condition with all the original tags or shoe box.
3. Must request an RMA Return Merchandise Authorization number to start your return thru email or call.
Please allow 5-7 business days for transit time plus an additional 7-10 business days for processing after arrival at our Fulfillment Center. You will receive an email once we process your refund.
Send all returns to:
Atlanta Shoe Studio Returns
P.O. Box 1418
Oxford, Georgia 30054